Refund policy

Product Returns and Refunds:

All artworks are hand-crafted and custom made. 
Cancellation is applicable within 24 hours of purchase with a transaction fee of 5% on order value.
Returns are applicable within 2 days of delivery if the product received is damaged, or in the unlikely event of transportation damage. Make sure you record an unboxing video without any edits\breaks to claim your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Workshop Cancellations and Refunds:

Workshop registrations can be cancelled only on the same day of the booking with a cancellation fee of 5% of the total value of the registration.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@artbyami.com.